1. What services does Metro Moves provide?
Metro Moves offers Non-Emergency Medical Transportation (NEMT), Private Pay Transport, and School Transport Contracts for individuals, healthcare facilities, and educational institutions.
2. How do I schedule a ride with Metro Moves?
You can schedule a ride by calling us directly or by using our convenient online booking form. Advance scheduling is recommended to ensure availability.
3. Who can use Non-Emergency Medical Transportation (NEMT)?
Anyone who needs transportation to medical appointments, therapy, hospital visits, or outpatient care and doesn’t require emergency services can use our NEMT service.
4. What types of vehicles are available?
Our fleet includes vehicles equipped for ambulatory passengers, wheelchair users, and stretcher transport—each maintained for safety, cleanliness, and comfort.
5. Is your transportation service wheelchair-accessible?
Yes, all our NEMT vehicles are fully equipped with secure wheelchair ramps and restraints to ensure a safe and smooth ride for mobility-impaired clients.
6. Can I schedule recurring trips?
Absolutely. We can arrange recurring rides for ongoing treatments, school contracts, or regular personal errands—customized to your schedule and needs.
7. Do you provide transportation for schools and students?
Yes, we offer contract-based transportation for schools and educational programs, including daily routes and after-school activities, with a focus on student safety and punctuality.
8. What areas do you serve?
Metro Moves operates in and around Richmond, VA. For specific service area inquiries, please contact our team directly.
9. How is payment handled for Private Pay Transport?
For Private Pay Transport, clients pay directly at the time of booking or after the ride, with flexible options available for convenience.
10. Why choose Metro Moves over other transport providers?
We combine professional, timely service with genuine care and customized support, making every ride personal, respectful, and reliable.
